Support

Need help with Paseo? Write to support@paseospanish.com. This is the support mailbox.

Report a mistake in a lesson

In the player tap the "?" button, describe the problem and send it. We receive the place in the lesson with your message, so you do not have to explain where it happened. Do not put personal data in the message.

Subscription

• Cancel: iPhone Settings, your name, Subscriptions, Paseo, Cancel Subscription. Access stays until the end of the paid period.
• Restore purchases: on the subscription screen in the app tap "Restore purchases". Use the same Apple ID you paid with.
• Refunds: Apple handles them at reportaproblem.apple.com.
• New phone: install Paseo, sign in with the same Apple ID, and restoring purchases brings access back.

Progress on several devices

Completed lessons sync through iCloud between devices with the same Apple ID. Make sure iCloud is on: iPhone Settings, your name, iCloud. Syncing may arrive with a short delay.

Delete your data

• Device statistics: in the app, Settings, "Приватність" (Privacy), "Видалити мої дані статистики" (delete my statistics data).
• Progress in iCloud: delete the app and its data in iCloud settings: Manage Storage.
• Other data requests: send them to the support mailbox. More in the Privacy Policy.

Common problems

The app does not understand my answer

Speak clearly and without hurry, in a quiet place and away from strong wind. Check that iOS Settings allow Paseo to use the microphone and speech recognition. If your answer is right and was not accepted, tap "?" and tell us.

A lesson does not download

The first download of a lesson needs internet. Check your connection and tap "Try again". If that does not help, write to us.

Voice commands do not work

Say the command on its own, apart from a phrase: "pause", "stop" or "continue". Voice control works when it is turned on in the app settings.